Diagnostic Service

• Something is wrong with your computer, but you can’t figure out what it is
• Your computer won’t start
• Your computer frequently freezes or crashes
• You need a clear explanation of what is wrong with your PC with a no obligation quote

When it comes to technology, anything can be wrongs. As downbeat as those sounds, there’s a grain of truth there. Even though our cutting-edge devices look sleek and perfect on the outside, they’re still an incredibly complex jumble of electronics and software on the inside. It’s only a matter of time before something stops working as well as it should. When something goes wrong with a computer it’s easy to feel helpless. Fortunately, we have tools to analyze and resolve these problems. These are collectively described as diagnosis; we offer a free computer diagnostic service.

Are you running out of file storage space?

This might sound a bit obvious but one of the most common and easily fixed problems is a lack of storage space. When you’ve used up around 85% to 90% of your hard drive’s storage capacity, your computer will slow down. Often drastically. Luckily, this is a problem you can easily diagnose. On a windows machine, open ‘File Explorer’ (Windows key and E). Click on ‘This PC’. You’ll see a handy bar chart showing your drive capacity. On a Mac, from the Apple menu, select ‘About This Mac’, then select the ‘Storage’ tab. You’ll see a neat, color-coded bar chart showing exactly how much data you’re using.

Do you have malicious software?

Viruses, adware, and malware can cause all kinds of issues with your computer, from little things like pop-up windows through to really serious stuff like the complete paralysis of your operating system or having your data stolen. Even if you are careful and have a virus protection tool, it’s surprisingly easy to accidentally let adware and malware into your system. These nasty pieces of software will frequently come bundled with other software packages and if you’re not paying attention, you may have clicked “yes” to installing malware without fully understanding what you were saying yes to. However, the malicious code got there, it’s important to remove it swiftly.

Is your Hard Disk Drive in good shape?

Your computer’s Hard is a complicated piece of hardware with a surprising number of moving parts that can go wrong. The big red flag to look out for is when you begin to hear unusual sounds coming from your computer. Grinding, rapid clicking or buzzing are all examples of your hard drive telling you it’s not feeling very well. To check your hard drive on a Windows PC, you’ll need to activate ScanDisk. You can do this by pressing the Windows key and E. A File Explorer window will pop up. Click on ‘This PC’ in the left pane and a list of drives will be displayed. Right click on the drive and select ‘Properties’. Finally, select the ‘Tools’ tab and then the ‘Check’ button. This will restart your computer and run a physical scan of your hard drive.

Our service compared to other companies

Call any major computer repair company and tell them you need diagnostics run to figure out why your computer is slow. Then mention that you need a virus scan and while they’re at it, you’d also like them to check that all your drivers and software are up to date. Oh, and you want them to come to your house.   What you’re likely to hear next is a gurgling noise followed by that unmistakable click noise of someone hanging up on you.  we will do that for you if you are in our range. We want you to have the peace of mind of knowing exactly what’s going on with your computer and what needs to be done to get it back to good as new. 

DTS On Call will run diagnostics for free

When you have a computer that needs fixing, the last thing you need is to pay an additional fee for someone to tell you what’s wrong. We charge nothing for the computer diagnostic service. The only charge you’ll receive is for labor.   So, if you’re feeling out of your depth with a problem that just won’t go away, call us at (970) 818-2626.